Orana Inc
The Problem: A generic platform would have been worse than no platform.
Orana NSW provides Early Childhood Support, Women's Health and a range of other community services across the Sutherland Shire. Their existing systems were holding the team back: paperwork, manual processes, and lots of Excel & Word.
Many of the people Orana serves aren't comfortable with computers or mobile devices. A generic platform would have been worse than no platform - it would have created a barrier between the community and the services they needed.
The Approach: Custom UI/UX deliberately designed for users new to digital tools.
We designed and built a robust, modern system specifically for Orana's growing operational needs and the people they serve. The UI/UX was designed deliberately for users who aren't familiar or comfortable with digital tools - clear flows, large interactions, minimum cognitive load. The platform handles the operational backbone of the organisation: client records, service delivery, reporting, and the workflows that move staff through their day.
The Outcome: One day per week per person returned from admin to front-line service.
Orana NSW returned approximately one day per week per person from administration to front-line service delivery. That's a measurable change from compliance work to community impact, achieved by digitising the right things in the right way for the people doing the work. The platform supports continued growth of Orana's services without requiring proportional growth in administrative overhead.